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FAQ


Frequently Asked Questions


"How long do I have to wait?"

The typical turnaround time is roughly 4-5 weeks from order to arrival for one of the "standard" models on the front-end website. We're only human, though, and sometimes things happen which can delay an order, like a shop machine needing repairs or a part suddenly going out of stock or getting discontinued, causing us to scramble to find a replacement. Our products are made to order, and due to the high number of customizations we offer, we don't often "build ahead", so try to view your purchase more as an art commission, rather than a standard purchase of an item off a shelf. If you would like a keyboard with a shorter delivery time, please check our "Overstock" section for already-assembled units.

-FOR CUSTOM WORK

We are a small shop with limited bandwith and high demand, so the STARTING QUOTE for the timeline on all CUSTOM work is 6 MONTHS. We are not a massive factory. We are a small handful of artists in a workshop and we build custom items unlike anything else in the world, so there is no blueprint or instruction sheet for what we do. Custom fabrication is an intensive process, both mentally and logistically, and takes time. Sometimes this time is spent waiting for other vendors to deliver outsourced parts, sometimes it is spent re-ordering materials 3 or 4 times until we find the perfect fit, and sometimes it is spent sticking the item on a shelf and staring at it blankly for a week or two, incubating on ideas until the perfect design or solution pops into our heads. If this seems timeline does not work for you, then please consider purchasing one of our more standardized items from off of the website. We still offer many different customization options on our standard models.


"Can I get one for my Mac?"

Yes, you can, but there are a few small differences from a standard Mac keyboard. Due to the highly proprietary layout of Mac products, we don't stock a separate keyboard core for Mac. Our keyboards are multi-OS USB units and will technically work on anything, but since we use a more PC-oriented keyboard core, there are a few quirks for Mac users. For instance, depending on the Mac OS version you are using, you may have to swap the "Operating System" key and "Alt" key in your keyboard settings. The keyboards also do not have a built-in USB port in them like some Mac keyboards, so you'll have to run your mouse cord down to the PC instead. Mac also only utilizes 1 out of the 3 indicator lights on our keyboard. For text input and average day-to-day use, our keyboards will work fine on a Mac, but there may be some small adjustments Mac users will have to make, like for instance a shortcut function might be located on F13 now instead of F14, etc. Please do an internet search for "using a PC keyboard on a Mac" for more information about this.


"What languages are available?"

We currently offer over 50 languages in 104 and 105-key layouts. 105-key layouts take slightly longer to build.

The full list includes:

English (US) - QWERTY
English (US - International) - QWERTY
Arabic
Arabic - Mac
Armenian
Belgian
Brahmic Script (Khmer)
Bulgarian
Canadian (French)
Chinese - BoPoMoFo
Chinese - Cangjie
Chinese - Dayi
Chinese - Wubi
Czech - QWERTY
Czech - QWERTZ
Danish
Dutch
Dzongkha (Bhutan)
Estonian
Faroese
Finnish - Multilingual
French
Georgian
German/Austrian
Greek
Hebrew
Hungarian
Icelandic
Italian
Korean
Moldovan
Norwegian/Saami
Polish
Portuguese (Portugal)
Portuguese (Brazil)
Romanian (primary)
Russian
Serbian
SinHala
Slovakian - QWERTY
Slovakian - QWERTZ
Spanish
Swedish
Swiss
Thai
Tibetan
Turkish (F-keyboard)
Turkish (Q-keyboard)
UK / Irish
Ukrainian
Vietnamese
DVORAK
English -COLEMAK
Blank (in any color)

 



"What do the keys feel/sound like?"

The mechanical keys give the keyboards the slightest bit of a tactile "click" or "snap" to them, which lends itself nicely to the "typewriter" theme of the keys and provides a nice sense of touch-feedback. They are slightly louder than a "soft touch" style membrane keyboard, but not obnoxiously so.


"How are the ergonomics?"

A number of our customers are writers and computer professionals who use their keyboards all day long with no complaints, but the keyboards do sit a little bit higher than a normal keyboard, so if you are very particular about your keyboard ergonomics you might want to use a padded wrist support with the keyboard.


"What LED colors are available?"

Ruby (Red)
Sapphire (Blue)
Emerald (Green)
Amethyst (Purple)
Crystal (White)
Amber (Yellow)
Pearl (Opaque White)

Each LED is matched up with a Fender Jewel Lamp of the same color. So, even when the LEDs are off, the colors are still visible.


"What's the connection format?"

All of our Keyboards are USB 2.0 native and USB 3.0 compatible.


"Can you tell me what "mechanical keyboard" actually means?"

Most "soft-touch" style keyboards (like the one they give you for free when you buy a new PC) are called "membrane" keyboards, meaning that, underneath the keys are two thin plastic sheets, or "membranes", that each have half a circuit printed on them with a conductive material. When you press a key down, the key squishes these two flimsy membranes together, which momentarily connects the two halves of the circuit. This design is effective but not very robust and is very vulnerable to dirt, dust, liquids, aging, and is not exactly supposed to last anyone more than a year or two. Datamancer Keyboards are "mechanical switch" (alps or cherry) designs, meaning there is a separate physical electronic switch on each key which provides a much more reliable connection and is rated to industrial specifications (something like "over 20 million" duty cycles, or key presses). Comparable retail keyboards are the Matias Tactile Pro and the Das Keyboard.


"I have questions that are not answered here. How can I contact you?"

Click the CONTACT button at the top of the site, or click here
CONTACT US.
You may also drop us an email at
Custom@Datamancer.com